Aaaargh. my second computer in ten months has started to produce a really horrible noise, and now has to go back to the manufacturer, almost certainly to have its fan changed out, and probably to have the hard-drive purged while they’re doing it, no doubt giving me days of endless fun trying to reinstall all my software, reconfigure all my settings, and put all my files back on, no doubt to find I failed to back up something vital. Ah, how computers have made all of our lives so much easier.
I must give some credit to Sony, here, though. Their customer service has been (so far) very good, and in a world in which customer service seems to have become ubiquitously utterly shite. I contacted one very pleasant man, who competently investigated the problem and arranged for the computer to be picked up, next day. They then phoned me back if you can believe that, twice and I spoke to the same person each time, who gave every impression of the whole business being of some interest to him personally.
This contrasts sharply with the indescribably awful experience I had last year with the incompetent cretins at Dell. Contacting their Indian call centre was something like Kafka meets Fawlty Towers, but without the laughs. I rarely raise my voice on the phone. They had me, on several occasions, literally screaming with rage. In the end, after a litany of cock-ups that make the occupation of Iraq look competent, I had to send the whining piece of shit they sold me (and also the wrongly specified replacement – long story) back and get my money returned. Alas they could not refund the many hours of my life they had stolen. Those are gone for good. My advice? Never, ever buy anything from Dell.
But I digress. The bottom line is that there may well be some interruption in the usually smooth flow of information from me to everyone and anyone else. I may well lose all my e-mails, I may well not be able to pick up any e-mail for a while. If, therefore, you sent me, or send me, e-mails over the last or next couple of weeks, I may not immediately reply. If I haven’t replied after a couple of weeks, it might be worth e-mailing me again.
Apologies. Bloody computers. Normal service will be resumed as soon as possible.